| How secure is my data? |
Very secure. The Service Provider that hosts the Swift system utilises the same sort of security measures that are used by the New Zealand Police and many of the large banks that offer internet banking services. At all times you control access to your data. |
| Can IBT access my data? |
No, not unless you allow it. IBT staff members do not have access to your data unless you provide them with logon details to do so. The only time this may be required is if you want an IBT support person to assist you with a support enquiry directly within Swift. In this type of circumstance the choice is yours to supply a temporary logon to the IBT support person concerned. If this situation occurs the IBT support person will work through the issue with you both online and via telephone. Once the support issue has been resolved we recommend that you immediately change the temporary logon that you issued. |
| Can another Broker company see my data? |
No, absolutely not. The design of Swift incorporates rigid security protocols to ensure that no other Broker company can access your data without your permission. |
| What happens in the event of a power failure? |
The Service Provider that hosts the Swift system is fully protected against power failure enabling them to keep functioning for an indefinite period. These backup power systems take over automatically and seamlessly if normal power supply ceases. In the event of a power failure in your local area it is possible that your computer may stop working unless you also have some measure of power backup to rely upon. If this does happen, the "worst case" is that you will lose any data you entered since your last save action. Because the data you input is saved each time you move to another screen the most data you could lose in this scenario is one screen of data. To continue working you could do so from another location that has internet access eg: a cyber café, etc. |
| How is my data backed up? |
Every day your data is backed-up 'live', without interruption to service, using high volume tape backups. All backup tapes are taken to an offsite secure storage facility each day. |
| Can Swift and/or my data be infected with a virus? |
In short, no. A computer virus is essentially a small program that performs destructive functions. All data that you input to Swift is captured within your browser in data fields. That data is transferred from your browser to the Swift data centre as text information. The structure and design of Swift prevents any program files from being input to Swift and there are also security measures at the ASP that scan for and block any potential virus. |
| What computer hardware do I need? |
Any machine that can run Internet Explorer 6.0 or above. Recommended minimum PIII 500Mhz with 64Mb RAM and above. |
| What sort of Internet connection do I need? |
Dial-up 56Kb modem connection is OK, however ISDN, ADSL (eg: Broadband), fibre or other faster web connection is recommended. |
| What sort of Internet Browser software do I need? |
In order to fully use SWIFT you will need to use Microsoft Internet Explorer 6.0 or higher.
We do not support earlier versions of IE or other browsers.
MS Internet Explorer 6.0 can be downloaded free of charge from the Microsoft website. Internet Explorer Home
To view reports you will also require Adobe Acrobat Reader software that can be downloaded free of charge from www.adobe.com
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| How do I start using Swift? |
Contact Insurance Broker Technology Ltd and we can arrange to get your business running on Swift. |
| How can I get my existing data into the Swift system? |
Conversion processes are available from some common Broker systems currently in use in New Zealand. If you can provide your client/policy data in a suitable electronic format, we may be able to load that data directly into Swift. |
| What does Swift cost? |
Competitive pricing and payment terms are available. Swift pricing is best suited to companies with 8 or more users and premium income of $3m plus. For an estimate or quote email: management@ibtswift.com or use the Contact Us page. |
| Is Swift easy to use? |
Yes, very easy. The user-interface is very intuitive and day-to-day Broking processes are streamlined to save time. |
| Can I have more than one screen open at a time? |
Yes, because Swift is a browser-based application you can have several browser windows open at the same time - all accessing Swift - and perform different functions in each window.
We recommend to users that they open (at least) one additional browser window to enable this.
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| If I am in the middle of a policy or quote transaction and a client telephones, can I save what I have done and come back to it after finishing the client's enquiry? |
Yes, you can do this several ways: (1) save your work, attend to your client enquiry and then return to the same point to continue your work, or (2) open another browser window with Swift running (Ctrl+N), attend to the enquiry and then simply return to the window that you were originally working in. |
| What Underwriters are shareholders in IBT/Swift? |
None, IBT is a privately owned company and there are no shareholdings owned by Underwriting companies. |
| What Underwriters are available in Swift for domestic risk Auto-Rating? |
Auto-rating functionality with NZI, Vero and AMP is available. |
| What Help documentation, etc. is available? |
Swift has a comprehensive online help system included and is accessed from the application. |
If you would like more information on Swift from IBT 
Email: management@ibtswift.com
Or, for full contact details: Contact details
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Security & Backup
